Do you need to register an account on the website in order to place an order?

Not necessary, you don't need register an account when you place an order. However, It is recommended to register an account to better track your order.

Can I cancel or modify my order?

Yes, You can cancel or modify an order within 24 hours from purchase by contacting [email protected]

How can I have a receipt and track of my order?

We will send you an email with your purchase receipt and tracking number.

Can additional products be added to the same order after the purchase is completed?

Yes, as long as within 24 hours, you can add orders at will, on the premise of the same address. Please email us first at [email protected]

How long is the order preparation time?

After the order is paid, there is a waiting period of 1-3 business days for delivery.

How many days does it take for an order to reach its destination?

Usually, it takes 8-15 business days for an order to arrive at your address after it has been shipped.

Where do I track logistics information?

After placing the order, you will receive a tracking number in the email. You can track your order through the Courier website, or you can log in with your www.socksways.com account and click "My Order" to track the status of your order.

Are duties and taxes included?

The prices you see are all inclusive of taxes, no additional taxes are required.

If the product does not meet your expectations or the size needs to be replaced, how do you return or exchange it?

Free exchanges or returns are available within 30 days of purchase for no reason. After that time, we do not accept any returns or exchanges. If you need to exchange or return an item, please contact us at [email protected] and explain why. *Please provide your PayPal account information for a refund. Please be patient as sometimes it may take a few days.

When will I receive my refund?

When we receive your returned package, we will inspect the parts according to the return policy approval process. After the inspection is completed, we will notify you by email whether the item is eligible for refund. If the conditions are met, the refund will be refunded via the original payment method within 5-7 working days. If you have any other questions, please feel free to contact us via [email protected].